Terms & Conditions

1. Scope of Service

Standard upholstery cleaning includes dry cleaning of the piece, pre-treatment, hot water extraction, and 15 to 20 minutes of quick drying with professional air movers.

Our Premium package includes everything in Standard, plus moderate stain treatment, odor treatment, lint and pet hair removal, extended grooming, and up to 30 minutes of drying time.

Optional add-ons available on request:

• Lint and pet hair removal on a Standard order: 15% of the cleaning cost of the piece. This is already included in the Premium package at no extra charge.
• Decorative pillows: $5 to $10 per pillow, not included in standard pricing.
• Small furniture such as dining chairs, ottomans, poufs and accent chairs: from $30 per piece.

MagiClean does not clean wall-to-wall carpet. Area rug cleaning is offered as a separate service and is covered by the same terms in this document.

2. Estimates and Pricing

Upholstery and rug cleaning is priced per piece. Any price shown on this website is an estimate, not a quote. We provide the quote in advance, in writing, based on the photographs and the description of the items supplied by the Client. That quote, whether given as a fixed price or as a price range, is confirmed at booking and is the amount the Client pays, provided the items and their condition on site match what was described and photographed.

Before work begins, our technician inspects each piece. If the inspection reveals items, conditions, or work that were not visible in the photographs or included in the Client’s description — for example additional pieces, a different size, a different fabric, heavy soiling, pet contamination, or treatment beyond the quoted scope — we will stop and discuss it with the Client before continuing. Any additional charge must be explained and approved by the Client in advance. Nothing beyond the quoted scope is ever charged without that approval.

If the Client does not approve the additional charge, we perform the originally quoted service at the originally quoted price. Any condition that is left untreated as a result is excluded from our satisfaction guarantee.

If the Client declines the service entirely once our technician has arrived, the appointment is treated as a same-day cancellation under the cancellation policy below.

A minimum service charge of $200 applies to any upholstery or rug appointment. A 4% service fee applies to all credit and debit card payments.

3. Booking, Payment and Card Authorization

All appointments with MagiClean Services LLC are manually scheduled by our team. We do not offer self-booking. To confirm any appointment, the Client must complete a pre-authorization process, which requires:

• Submission of a valid credit or debit card via a secure link provided by MagiClean
• Agreement to have this card securely stored on file for future transactions
• Acceptance of these Terms and Conditions

By entering payment information, the Client agrees that:

• The card may be charged for the scheduled service, or in the event of a no-show, lockout, late cancellation, or late rescheduling
• A receipt will be issued for each transaction
• This authorization remains active until the Client submits a written cancellation request to magicleansea@gmail.com

Payment is due upon completion of service. If payment is not received within 24 hours after the service is completed, MagiClean Services LLC reserves the right to charge the card on file, and the 4% card service fee will apply. If an invoice remains unpaid for more than 3 calendar days, MagiClean Services LLC reserves the right to charge the full amount to the card on file without further notice.

4. Cancellation, Rescheduling, Lockout and No-Show Policy

Late cancellation or rescheduling. Any appointment canceled or rescheduled less than 48 hours before the scheduled service time is subject to a flat late cancellation fee of $150, or the total booked service price if that amount is less than $150.

Same-day cancellation, lockout or no-show. A flat fee of $300 applies, or the total booked service price if that amount is less than $300, in any of the following situations:

• The appointment is canceled or rescheduled on the same day as the scheduled service
• Our technician arrives and is unable to access the property
• The Client is not present and does not respond
• The Client refuses entry, or the pieces to be cleaned are not accessible or not ready
• Conditions on site make it unsafe or impossible to perform the service, as described elsewhere in this agreement

This flat fee covers reserved time, travel, fuel, equipment transport, and the loss of the appointment slot. It is charged instead of, and not in addition to, the price of the service that was not performed.

Wait time. If our technician arrives at the scheduled address and is unable to access the property or the pieces to be cleaned, the technician will attempt to contact the Client by phone, text and email, and will wait on site for up to 15 minutes from the time of arrival for a response and instructions. If no response is received within that period, or if the response does not result in access being provided, the appointment is treated as a lockout or no-show and the $300 fee applies. MagiClean may, at its sole discretion, choose to wait longer, but is under no obligation to do so.

By booking, the Client acknowledges and agrees to this policy, including authorization for MagiClean Services LLC to charge the card on file for any applicable late cancellation, no-show, lockout, or unpaid balance.

5. Property Access and Site Requirements

The Client is responsible for providing MagiClean Services LLC with everything needed to access the property and perform the service at the scheduled time, including:

• A complete and accurate service address, including unit, building, floor, and any relevant access instructions
• Entry method: the Client’s presence, a door code, a key, a lockbox, front desk or concierge authorization, or gate and elevator access as applicable
• A working phone number that will be answered during the scheduled arrival window
• Working electricity with accessible outlets, and access to running water
• Reasonable parking access for a service vehicle
• Clear access to each piece to be cleaned, including space to work around it

Any change to access details must be communicated to our office at least 24 hours before the appointment. Failure to provide access as described above is treated as a lockout under the cancellation policy.

The Client is responsible for securing pets during the visit. Our technician will not enter or remain at a property where an unsecured animal creates a perceived risk.

6. Results and Limitations

Our upholstery and rug cleaning service is intended to improve the appearance and freshness of your furniture and rugs by removing common soil, dust, body oils, and many spots and stains. We cannot guarantee complete removal of all stains, heavy soil, grease, odors, discoloration, pet contamination, or other deeply set issues.

Fabrics and materials respond differently to cleaning depending on type, age, condition, previous cleaning history, and manufacturer limitations. Some areas may improve significantly, while others may improve only partially or may not respond at all.

The Client acknowledges the following:

• Results vary depending on fabric type, level of soiling, and the overall condition of the item
• Heavy soil, grease, body oils, pet stains, food stains, ink, dye transfer, cosmetics and other deeply set contamination may not come out completely
• Some marks may be permanent and may be caused by wear, fading, bleaching, sun damage, color loss or previous damage rather than by removable soil
• We do not guarantee full stain removal, full odor removal, or restoration to like-new condition
• Some spots may reappear after drying due to residue wicking back to the surface. This is a normal characteristic of upholstery cleaning and is addressed under our satisfaction guarantee below
• Drying times vary depending on fabric type, humidity, airflow and the level of cleaning performed

Upholstery cleaning is not an exact science, and some conditions cannot be corrected through cleaning alone. By booking, the Client acknowledges and agrees that complete removal of heavy soil, grease, stains or odors is not guaranteed, and that payment is due for the professional service performed regardless of the final cosmetic result.

7. Fabric Risk and Delicate Materials

Certain fabrics and constructions carry inherent risk that exists regardless of the method, product or level of care used. These include, but are not limited to, wool and wool blends, silk, viscose, rayon, bamboo and other regenerated cellulose fibers, linen, cotton velvet, jute and sisal, leather and leather blends, and any fabric carrying a manufacturer code of “S” or “X” or no code at all.

Known risks on such materials include cellulosic or wool browning, texture change, pile distortion or crushing, shrinkage, color bleeding or migration, watermarking, and loss of sheen. These outcomes can occur even when the correct cleaning method is applied.

MagiClean Services LLC will identify the fabric to the best of our professional ability and will select the method we judge appropriate. Where a manufacturer tag is missing, illegible or inconsistent with the actual material, we rely on visual and physical inspection, and identification cannot be guaranteed.

MagiClean Services LLC reserves the right to decline to clean any piece, or to clean only part of a piece, if in our professional judgment the risk of damage is unacceptable. Where the Client requests that we proceed on a piece we have identified as high risk, the Client accepts full responsibility for the outcome and agrees that MagiClean Services LLC is not liable for any resulting change in appearance, texture or condition. This acknowledgment is recorded in writing before work begins.

8. Pre-Existing Conditions and Disclosure

Pre-existing damage, including weakened or worn fabric, tears, loose or failing seams, brittle foam, broken or unstable frames, discoloration, prior water damage and hidden damage, is not the responsibility of MagiClean Services LLC. Cleaning can reveal or worsen such conditions.

The Client agrees to disclose in advance:

• Any prior cleaning of the piece, whether professional or do-it-yourself, and any products applied to it, including stain removers, upholstery shampoos, protectors and home remedies
• Any known pet urine, vomit, blood, mold or smoke contamination
• Any known structural or fabric damage
• Any allergies or sensitivities relevant to the products we use

Previously applied products can react unpredictably with professional cleaning solutions. Undisclosed contamination or prior treatment that affects the result or damages the piece is not the responsibility of MagiClean Services LLC.

Where practical, our technician will document the condition of each piece with photographs before cleaning begins.

9. Drying and After-Care

Cleaned pieces will be damp after service. The Client is responsible for the following until the piece is fully dry:

• Maintaining airflow in the room, using fans, open windows, air conditioning or a dehumidifier as conditions allow
• Keeping people and pets off the cleaned pieces
• Not placing cushions back against walls, and not covering pieces with blankets, throws or plastic
• Not replacing rugs or furniture on damp areas, and not walking on damp rugs in shoes

Typical drying time is 4 to 12 hours depending on fabric, humidity and airflow, and may be longer for dense or natural fibers. MagiClean Services LLC is not responsible for odor, mildew, watermarking or rust transfer resulting from inadequate ventilation or from use of the piece before it has dried.

10. Pet Contamination and Biohazards

Standard upholstery cleaning is not a decontamination service. Pet urine that has penetrated cushion foam, backing, padding or subflooring frequently cannot be fully removed by surface cleaning, and odor may persist or return. Full remediation may require replacement of the affected components, which is outside the scope of our service.

MagiClean Services LLC does not clean human or animal waste, vomit, blood, mucus, medical waste, mold or other biohazards. Where such substances are present, we will notify the Client and work around them where it is safe to do so. If our technician judges the situation to be unsafe or beyond the scope of the service, we reserve the right to stop or cancel the service, and the same-day cancellation fee will apply.

11. Property Damage and Accident Policy

We handle your home and your belongings with the utmost care, and we acknowledge that accidents can happen. We ask that you secure or store any valuable, irreplaceable, collectible or antique items before our arrival.

MagiClean Services LLC cannot be held liable for damage caused by faulty installation, light fixtures, ceiling fans, wall hangings, or items that were not properly secured, or for damage arising from pre-existing conditions as described above.

Our technician is obligated to promptly inform the Client of any accidental damage that occurs during service. If, after our visit, the Client notices loss or damage resulting from our service that was previously unknown to us, the Client must notify MagiClean Services LLC within 24 hours to be eligible for reimbursement. MagiClean Services LLC reserves the right to assess and approve reimbursement based on satisfactory adherence to these conditions.

Liability for breakage or loss on the day of service is limited to $0.65 per pound of the item, consistent with standard industry practice.

12. Satisfaction and Refund Policy

Because cleaning is a personalized and subjective service, we do not offer refunds. We do offer a 24-hour satisfaction guarantee.

If the Client has any concern about the result, the Client must notify our office within 24 hours of the completion of service. We will return and re-clean the specific area or piece in question at no charge. This guarantee covers the quality of the cleaning performed and does not extend to outcomes excluded under Results and Limitations or Fabric Risk above.

13. Authority to Decline Service

MagiClean Services LLC reserves the right to decline service at its sole discretion. Grounds may include, but are not limited to: inability to access the property; lack of power, water or adequate ventilation; unsafe conditions; unsecured pets; biohazard contamination; frequent schedule modifications or cancellations; improper or deceitful bookings; work exceeding the scope of the original booking; failure to disclose the true condition, quantity or material of the items to be cleaned; disrespectful or inappropriate behavior toward our team; and inaccurate or nonfunctional billing details.

MagiClean Services LLC also reserves the right to decline service without providing a reason or explanation.

14. Service Area

MagiClean Services LLC serves Seattle and the surrounding Greater Seattle area, including Bellevue, Redmond, Kirkland, Issaquah, Sammamish and Mercer Island. Service outside this area is available by arrangement and may be subject to a travel charge, which will be confirmed in advance.

15. Parking

Clients are responsible for providing a suitable parking space and for covering any parking, valet or permit fees incurred by our service vehicle at the Client’s property. Where MagiClean Services LLC pays such fees on the Client’s behalf, the Client agrees to reimburse the full amount promptly upon request. Proof of payment is available on request.

16. Photographs

Our technician takes before and after photographs for quality control, documentation of condition, and record keeping. MagiClean Services LLC may use non-identifying photographs of cleaned items for marketing purposes. Photographs will never include identifying features of a person, a household member, or a property address. The Client may opt out at any time by notifying us in writing at magicleansea@gmail.com.

17. Communication

By providing a phone number, the Client consents to receive messages from MagiClean Services LLC relating to scheduling, arrival, service and payment, by call and text. Message and data rates may apply. The Client may opt out of text messages at any time by replying STOP.

18. Unexpected Situations

MagiClean Services LLC has the right to cancel or reschedule service in the event of unforeseen circumstances, including vehicle accidents, severe traffic or weather, equipment failure, and health or family emergencies. We are not responsible for unfavorable outcomes resulting from these circumstances. Where we cancel, no cancellation fee is charged to the Client and we will reschedule at the earliest mutually available time.

19. Non-Solicitation

The Client agrees not to knowingly engage any MagiClean Services LLC team member in a direct or indirect working relationship outside of MagiClean Services LLC. If the Client hires a team member within one year following that person’s last day with MagiClean Services LLC, the Client agrees to pay MagiClean Services LLC a training and referral fee of $2,500.

20. Governing Law and Entire Agreement

This agreement is governed by the laws of the State of Washington. Any dispute arising under this agreement will be resolved in the courts of King County, Washington.

This document constitutes the entire agreement between the parties regarding the services described and supersedes any prior verbal or written understanding. If any provision is found unenforceable, the remaining provisions remain in full effect.

Each party has the authority to enter into this agreement and to perform all of its obligations under it.

1. Authority to Decline Service

MagiClean Services LLC reserves the right to decline service at its sole discretion. Grounds for refusal may include, but are not limited to: inability to access a residence; lack of power, electricity, running water, air conditioning or heating; frequent schedule modifications or cancellations; improper or deceitful bookings; projects exceeding the scope of the original booking; failure to disclose all relevant bedrooms, bathrooms or areas, even if not intended for cleaning; disrespectful or inappropriate behavior toward staff members; attempts to recruit or solicit MagiClean team members, regardless of compensation; and inaccurate or nonfunctional billing details.

MagiClean also reserves the right to decline service without providing a reason or explanation.

2. Pricing

Our house, office and commercial cleaning services are priced hourly at $75 per cleaner per hour. This applies to Deep Cleaning, Move-In and Move-Out, Post-Construction, and Office and Commercial cleaning. A standard two-person team is billed at $150 per hour.

Every task within the agreed scope of work is included in the hourly rate. There is no separate add-ons list. Before the service, we provide an estimated hour range based on the size and condition of the property. A $200 minimum job total applies to all one-time cleaning visits.

All new clients must complete an initial deep cleaning before recurring service can begin. Flat-rate services, which include recurring Standard Cleaning available after the initial cleaning, and Airbnb or vacation rental turnovers, are priced as a fixed per-visit rate confirmed before any work begins.

Hourly billing reflects the time the job actually requires. The hour estimate may be adjusted if the actual scope of the job goes well beyond what was originally described or expected. Any such change will always be discussed with the Client before or during the service. If additional work is requested beyond the original scope of service, any extra charges will be discussed and approved with the Client before continuing.

By accepting these terms, the Client agrees to pay the confirmed rate, hourly total or flat rate as applicable, for the scheduled appointment, as well as any approved additional charges. A 4% service fee applies to all credit and debit card payments.

3. Booking, Payment and Card Authorization

All appointments with MagiClean Services LLC are manually scheduled by our team. We do not offer self-booking. To confirm any appointment, the Client must complete a pre-authorization process, which requires:

• Submission of a valid credit or debit card via a secure link provided by MagiClean
• Agreement to have this card securely stored on file for future transactions
• Acceptance of these Terms and Conditions

By entering payment information, the Client agrees that:

• The card may be charged for the scheduled service, or in the event of a no-show, lockout, late cancellation or late rescheduling
• A receipt will be issued for each transaction
• This authorization remains active until the Client submits a written cancellation request to magicleansea@gmail.com

Clients may choose to change their payment method after the service is completed. If payment is not made within 24 hours after the service is completed, MagiClean Services LLC reserves the right to charge the card on file, and the 4% card service fee will apply. If an invoice remains unpaid for more than 3 calendar days, MagiClean Services LLC reserves the right to charge the full amount to the card on file without further notice.

4. Cancellation, Rescheduling, Lockout and No-Show Policy

Late cancellation or rescheduling. Any appointment canceled or rescheduled less than 48 hours before the scheduled service time is subject to a flat late cancellation fee of $150, or the total booked service price if that amount is less than $150.

Same-day cancellation, lockout or no-show. A flat fee of $300 applies, or the total booked service price if that amount is less than $300, in any of the following situations:

• The appointment is canceled or rescheduled on the same day as the scheduled service
• Our team arrives and is unable to access the property
• The Client is a no-show and does not respond
• The Client refuses entry, or the property is not in a condition that allows the service to be performed
• Conditions on site make it unsafe or impossible to perform the service, as described elsewhere in this agreement

This flat fee covers reserved time, travel, fuel and the loss of the appointment slot. It is charged instead of, and not in addition to, the price of the service that was not performed.

Wait time. If our team arrives at the scheduled address and is unable to access the property, the team will attempt to contact the Client by phone, text and email, and will wait on site for up to 15 minutes from the time of arrival for a response and instructions. If no response is received within that period, or if the response does not result in access being provided, the appointment is treated as a lockout or no-show and the $300 fee applies. MagiClean may, at its sole discretion, choose to wait longer, but is under no obligation to do so.

Any upcoming scheduled services remain unaffected by the cancellation or rescheduling of a single appointment. Service providers are not authorized to make schedule or service changes — to request any modification, please contact our office directly. For recurring services, written notice of at least 7 days is required to cancel ongoing scheduled appointments.

By booking, the Client acknowledges and agrees to this policy, including authorization for MagiClean Services LLC to charge the card on file for any applicable late cancellation, no-show, lockout or unpaid balance.

5. Property Access

The Client is responsible for providing MagiClean Services LLC with everything needed to access the property at the scheduled time, including:

• A complete and accurate service address, including unit, building, floor, and any relevant access instructions
• Entry method: the Client’s presence, a door code, a key, a lockbox, front desk or concierge authorization, or gate, garage and elevator access as applicable
• A working phone number that will be answered during the arrival window
• Working electricity, running water and adequate lighting
• Reasonable parking access for a service vehicle

Any change to access details must be communicated to our office at least 24 hours before the appointment. Failure to provide access as described above is treated as a lockout under the cancellation policy.

Where the Client provides keys or access codes, these are stored securely and used solely for the purpose of performing the scheduled service. Keys are returned on request at any time.

6. Arrival Window

To ensure quality service for all clients, MagiClean Services LLC cannot specify exact arrival times. Arrival windows allow our team to handle the variables of each day and each home without affecting the promises we make to you. To accommodate traffic and parking, our cleaners work with a one-hour arrival window. For example, your cleaner will arrive between 8:00 and 9:00 a.m., or between 1:00 and 2:00 p.m. If our team is delayed beyond the specified window, we will inform you in advance.

7. Cleaning Scheduling

For recurring services, we schedule based on the priorities discussed during the initial service consultation. One-time services are scheduled in standard time blocks, and we work to complete the service within the allocated time. It may take a few sessions to fully understand and meet ongoing maintenance needs as we transition from deep cleaning to regular maintenance.

While we aim to assign the same team members for your regular cleaning, we cannot guarantee this. Occasionally, due to vacations, illness or staff changes, MagiClean Services LLC may need to provide a replacement team member.

Where the characteristics of a property require more time than initially estimated, we may contact you for authorization to extend the service duration. Before proceeding with additional work, we will clearly communicate any associated cost.

8. In-Home Time (Labor Hours)

Our teams typically consist of one or two cleaners. When multiple team members are assigned to a job, the calendar time required to complete the service is reduced, while the total labor hours billed remain the same.

9. Preparing Your Home for Cleaning

To ensure the best results, we recommend the following before each service:

• Clearing clutter: remove small items from surfaces and floors in all living areas, bedrooms, bathrooms and the kitchen. We do not separate dirty laundry or wash dishes unless arranged in advance for an additional fee.
• Kitchen: place dirty dishes in the dishwasher and ensure the sink is clear. Clear the stove top of pots and pans, and put away food items.
• Bathrooms: clear countertops and floors, and neatly hang or remove towels.
• Living areas: if you want thorough dusting, remove knickknacks and items from surfaces. Otherwise we will dust around them. Put away toys, books, magazines and personal items.
• Bedrooms: clear the floor of clothing, shoes, toys and books. If the floor is covered, we will clean around the items or move them aside quickly.
• Access: provide our cleaners with space and access to the areas they need to clean. Keep pets and children away from cleaning supplies and equipment.
• Availability: our cleaners work to a set schedule. Please plan calls and meetings around your cleaning to avoid disruption.

10. Property Damage and Accident Policy

We handle your home with the utmost care, and we acknowledge that accidents can happen. We ask that you take precautions with any valuable, irreplaceable, collectible or antique items by securing or storing them.

MagiClean Services LLC cannot be held liable for damage caused by faulty installation, light fixtures, ceiling fans, pictures, or items that were not properly secured. If there are specific items in your home that require special attention, please inform us in advance.

Our team members are obligated to promptly inform you of any accidental damage that occurs during service. If, after our visit, you notice loss or damage resulting from our service that was previously unknown to us, notify MagiClean Services LLC within 24 hours to be eligible for reimbursement. MagiClean Services LLC reserves the right to assess and approve reimbursement based on satisfactory adherence to these conditions.

11. Breakage and Loss

Our liability for breakage or loss on the day of service is limited to $0.65 per pound of the item. Notify us within 24 hours of the service if any breakage or loss has occurred. Key replacement or locksmith fees are covered only where keys are lost or miscoded by us, with a liability limit of $100 per location.

12. Refund Policy and 24-Hour Guarantee

Because cleaning is a personalized and subjective service, we do not offer refunds. We do offer a 100% satisfaction guarantee backed by a 24-hour window.

If you are not entirely satisfied with the work performed, contact our office within 24 hours of the cleaning. We will schedule a complimentary re-clean of the specific area in question.

13. Biohazards

Biohazards, including human and animal waste, medical syringes, mucus, vomit and blood, pose a health risk. Our cleaners are instructed to avoid handling these substances beyond the tasks specified in our standard cleaning checklist. For example, if a toilet is left unflushed, our cleaner will take care of it before proceeding with the bathroom. We do not provide services for cleaning dog feces or urine from carpet or flooring.

Where these substances are present, we will promptly notify you and work around them to the best of our ability. If our team judges a situation to be unsafe or beyond their capabilities, we reserve the right to stop or cancel the service, and the same-day cancellation fee will apply.

14. Pets

If our cleaners cannot enter your property, or feel unsafe due to an unsecured pet, we may need to cancel or reschedule your service. Our team members are instructed to prioritize their safety and will not enter a property where they perceive a potential threat from a pet. In such cases, a $50 fee will be charged in addition to any applicable cancellation fee.

Please ensure your pets are secured during the cleaning, especially if no adult is present in the home. Some pets behave differently when their owners are not present.

While our cleaners are generally comfortable around dogs and cats, our services do not include pet care responsibilities. This includes monitoring behavior, feeding, letting pets in or out, or preventing them from escaping. It is your responsibility to secure and care for your pet during our visit.

If you have a pet, please inform us before your first service, share any relevant information about your pet’s behavior, and let us know where your pets should be during the cleaning.

15. Parking

Clients are responsible for providing a suitable parking space and for covering any parking, valet or permit fees incurred by our team members’ vehicles while providing service at the Client’s property.

Clients agree to pay parking fees according to the rate schedule established by the parking facility, valet service or city street parking regulations, and to ensure that payment covers the entire duration of the service.

Where MagiClean Services LLC or a team member pays such fees on the Client’s behalf, the Client agrees to reimburse the full amount promptly upon request. Proof of payment is available on request. Failure to pay or reimburse parking fees may result in additional charges at the discretion of MagiClean Services LLC.

16. Safety

For safety reasons, our cleaners cannot move or lift heavy items, and do not clean high-reach areas beyond two steps on a stepladder. If you want us to clean behind large appliances or furniture, please arrange to move them before our arrival.

17. Supplies

We use professional-grade supplies selected for quality and effectiveness, including a professional-strength vacuum with a high-efficiency filter. If you prefer specific products to be used on certain surfaces, contact our office before your service so we can instruct our team accordingly. Where a Client supplies their own products, MagiClean Services LLC is not responsible for results or damage arising from their use.

18. Holidays

If your scheduled service falls on a holiday that MagiClean Services LLC observes, we will contact you to reschedule.

19. Unexpected Situations

MagiClean Services LLC has the right to cancel or reschedule services in the event of unforeseen circumstances, including vehicle accidents, traffic delays, severe weather, equipment failure, and health or family emergencies. We are not responsible for unfavorable outcomes resulting from these circumstances. Where we cancel, no cancellation fee is charged to the Client and we will reschedule at the earliest mutually available time.

20. Service Area

MagiClean Services LLC serves Seattle and the surrounding Greater Seattle area, including Bellevue, Redmond, Kirkland, Issaquah, Sammamish and Mercer Island. Service outside this area is available by arrangement and may be subject to a travel charge, confirmed in advance.

21. Photographs

Our team takes before and after photographs for quality control and record keeping. MagiClean Services LLC may use non-identifying photographs for marketing purposes. Photographs will never include identifying features of a person, a household member, or a property address. The Client may opt out at any time by notifying us in writing at magicleansea@gmail.com.

22. Communication

By providing a phone number, the Client consents to receive messages from MagiClean Services LLC relating to scheduling, arrival, service and payment, by call and text. Message and data rates may apply. The Client may opt out of text messages at any time by replying STOP.

23. Feedback

Cleaning is a personalized and subjective service, and your feedback helps us improve. Please email us at magicleansea@gmail.com. We value your opinion.

24. Gratuity

MagiClean Services LLC never requires a tip, but it is a meaningful way to thank your service team member. Even a personal note expressing appreciation can mean a great deal.

25. Non-Solicitation and Referral Fee

As a condition of using our professional cleaning services, this non-solicitation agreement is established between MagiClean Services LLC and the Client. We make substantial investments in the time, training and development of our team members. The Client acknowledges that they will not knowingly engage in any direct or indirect working relationship with any member of our team.

The Client agrees to pay MagiClean Services LLC a training and service referral fee of $2,500 if the Client hires one of our team members within one year following that team member’s last day with MagiClean Services LLC.

Our team members are separately bound by a Non-Compete and Non-Interference Agreement with MagiClean Services LLC, extending one year after their last day of employment.

26. Governing Law and Entire Agreement

This agreement is governed by the laws of the State of Washington. Any dispute arising under this agreement will be resolved in the courts of King County, Washington.

This document constitutes the entire agreement between the parties regarding the services described and supersedes any prior verbal or written understanding. If any provision is found unenforceable, the remaining provisions remain in full effect.

Each party has the authority to enter into this agreement and to perform all of its obligations under it.