Privacy Policy

1. Information we collect

When you contact us, request a quote, or book a cleaning, we collect:

• Contact details: name, phone number, email address (optional).
• Service details: property type, home size, service type, preferred date and time, any notes you provide about your cleaning needs.
• City / service area to determine if you are within our coverage zone.
• Photos (optional): if you upload photos of an item through our quote quiz, we use them only to prepare a more accurate price.

We do not collect payment card data through the Site. Payment is collected separately by the technician after service is completed, through the payment methods we accept (Apple Pay, Google Pay, Stripe, PayPal, Venmo, Zelle, check, or cash).

Like most websites, our hosting provider (Vercel) automatically logs technical information such as IP address, browser type, timestamps, and the pages you visit. This data is used for security, performance monitoring, and aggregate analytics only. We also use the Meta (Facebook) Pixel and Conversions API to measure how well our advertising performs — see Sections 3 and 4.

2. How we use your information

• To respond to your quote request and provide pricing.
• To schedule, confirm, and deliver the cleaning service you book.
• To send service-related communication (appointment reminders, follow-ups, receipts).
• To improve our service quality and operations.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Calls, texts & email: when you give us your phone number or email, you consent to be contacted about your request and booking by phone, text message, or email. These messages are transactional (about your specific inquiry or service), not marketing campaigns. Message and data rates may apply, and you can reply STOP to opt out of texts or ask us to stop contacting you at any time.

3. Service providers we use

To operate the Site and respond to bookings, we use the following processors:

• Vercel — website hosting and CDN delivery.
• Google (Google Sheets) — securely stores your quote and booking details so our team can respond and schedule your service.
• Telegram — instant team notification when a request arrives, including any photos you choose to upload.
• Meta Platforms — we use the Meta (Facebook) Pixel in your browser and Meta's server-side Conversions API to measure how well our advertising performs. The Pixel sets cookies (e.g. _fbp, _fbc) and reports page views and form submissions; the Conversions API additionally sends a hashed (irreversible) version of your email and/or phone number plus technical data such as IP address and browser type. Visitors in California are asked to consent before the Pixel loads (see Section 4); you can also opt out by emailing us.
• OpenStreetMap / CARTO — base map tiles for the service-area map. These providers may log standard tile-request metadata.

Each processor handles your information only to the extent needed to provide its specific service and under its own privacy commitments.

4. Cookies and tracking

Our Site uses minimal essential cookies required for functionality and a small first-party cookie to remember your selected service track (house vs upholstery) so you do not re-pick it on each visit. We also use the Meta (Facebook) Pixel, which sets advertising cookies (e.g. _fbp, _fbc) to measure our advertising. For visitors in California, the Pixel does not load until you accept it in our cookie banner. You can change your choice anytime via the “Cookie preferences” link in the footer, decline tracking, or email magicleansea@gmail.com.

5. Data retention

Quote and booking information is retained for as long as needed to provide service plus a reasonable business-records period (typically 24 months) for tax, accounting, and dispute purposes. We delete or anonymize information once it is no longer required.

6. Your rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to legal retention requirements.
• Opt out of any non-essential communication at any time.

To exercise any of these rights, email magicleansea@gmail.com and we will respond within 30 days. Washington residents are protected by the Washington Consumer Protection Act. We are a cleaning service and do not knowingly collect “consumer health data” as defined by the Washington My Health My Data Act. California residents may have additional rights under the California Consumer Privacy Act (CCPA); we do not sell your personal information, and you may opt out of our ad-measurement sharing (Section 3) by emailing us.

7. Children's privacy

The Site is not directed to children under 13 and we do not knowingly collect information from children. If you believe a child has provided us information, please contact us so we can remove it.

8. Security

We use industry-standard safeguards (TLS encryption for data in transit, restricted access to our systems, vendor agreements with our processors) to protect the information you share with us. No online transmission is 100% secure, but we work to minimize risk.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. Continued use of the Site after a change means you accept the updated policy.

10. Contact

For any privacy question or request, contact us at: